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Things to Know

  • For new clients we ask that you plan to arrive a few minutes ahead of your scheduled appointment time to fill out our registration form and bring any records you have for your pet (vaccinations, medical records, rabies certificates, etc).
  • For new pets we like to offer longer appointment times not only for the examination but also for the doctor to answer any questions you may have.
  • A new puppy's first visit can last around 45 minutes as the doctor goes over many aspects of what to expect with your new puppy and to give you as much time as needed to go through any questions or concerns you have.

Examinations

Just like us your dog or cat needs to visit their doctor each year to make sure they are still healthy and bringing your pet in at the first sign of a problem can sometimes offer them a better outcome than waiting to see if they get better on their own. Your pet's health is our top priority so whether it's a routine visit or you suspect a problem give us a call and we will try and fit you in as soon as possible. We offer later hours Tuesdays and Thursdays for those working during the day as well as Saturday morning appointments.

Vaccines

Our core vaccines include a Rabies vaccine and DA2PP given every three years for adult dogs. Yearly vaccines include Bordetella (Kennel Cough), Leptospirosis, and Lyme Disease.

For cats we have switched to a safer Rabies vaccine which is given yearly. We also recommend the FVRCP vaccine every three years and a Leukemia vaccine yearly especially for cats that go outdoors or who live with a cat that goes out.

For kittens and puppies vaccinations are given more frequently than booster vaccines and are coordinated with how old they are as to when they receive the next series. This is why it is important to bring any records for your new pet so we can see what vaccines they have received and when.

Also keep in mind that if your dog goes to a doggie daycare or boarding facility they may require additional or more frequent vaccination. Contact the facility for their requirements or contact us to see if we have a list of that facility's requirements. Also note that vaccines may have to be given up to 2 weeks before the expected time of stay in order for them to accept your dog.

Surgery

Types of common surgeries we perform include: dog/cat spays and neuters, cat declaws, hernia repairs, growth removal, and bladder stone surgery. Does your pet need another type of surgery? Give us a call and talk to the doctor, if it is not something we do we will refer you to one of the specialists in the area that we recommend.

Surgeries are typically performed Mondays, Tuesdays, Thursdays, and Fridays during morning hours. Animals coming in for surgery are asked to be fasted overnight (no food after 6pm and remove access to water at midnight or before you go to bed and nothing in the morning) and dropped off between 8:30-9am. Depending on the surgery the pet may go home later in the afternoon once they have recovered sufficiently or they may have to spend the night with us to be monitored and rechecked in the morning.

Grooming

We take a limited number of grooming appointments Mondays, Tuesdays,Thursdays, or Fridays. These are typically limited to our patients that may have medical issues that prevent them from seeing a regular groomer or who may need to be sedated to be groomed. This includes cats getting a shave down or lion cut as well as brushing out or trimming down small or large dogs.

Just like with other groomers we ask that you call well in advance of when you think your pet needs to be groomed. Giving us a few weeks notice is more likely to result in a time best for you than hoping we have an opening the next day.

Dentals

Dentals are done in the mornings on Mondays, Tuesdays, Thursdays, and Fridays throughout the week and we ask for the animals to be fasted since they are sedated for this procedure, this means no food after 6pm the night before and picking up their water bowls when you go to bed at night and nothing in the mornings. They are dropped off in the mornings between 8:30 and 9 and go home later in the afternoon with some shiny, clean teeth.

Depending on the condition of your pet's teeth they may very well need to go home on antibiotics. If you are concerned that you can not get them into your pet (we know there are those clever pets who spit out pills) please let us know so we can go over your options.

Boarding

We are not a boarding facility with large yards for dogs to run or play but we do board for our clients with animals that may have medical issues or do not do well in areas with lots of dogs or cats around. Dogs are walked several times during the day by our staff and never with another dog unless it also belongs to the same family. We do sometimes have rooms available for dogs or cats to stay in instead of a cage. Please note that there are certain instances when another animal may require the room over your pet due to size, health, or medical need. Call in advance to allow us to make sure we have the room for your dog or cat.

Radiology

We offer radiology for clients, and usually schedule appointments for this in the morning if possible. If your pet requires outside surgery or additional treatment at another facility we do ask that you come by to pick up your pets X-rays from us because we do not have a digital machine that allows us to email them to a specialist.

Doctor

Barbara R. Hitchens, V.M.D.

Contact

1506 Paoli Pike
West Chester, PA 19380

Phone: 610-696-3303
Fax: 610-696-3410

Emergency Poison Control
1-888-426-4435


Hours

  • Monday 8am-5pm
    Appointments
    9am-12pm
    2pm-5pm
  • Tuesday 8am-7pm
    Appointments
    9am- 2pm
    5pm-7pm
  • Wednesday 8am-5pm
    Appointments
    9am-12pm
  • Thursday 8am-7pm
    Appointments
    9am-2pm
    5pm-7pm
  • Friday 8am-5pm
    Appointments
    9am-12pm
    2pm-5pm
  • Saturday 8am-12pm
    Appointments
    9am-12pm
  • Sunday Closed